冊 6 · 進階表達 · Lesson 34
給回饋：讚美與建設性
Feedback: Praise & Constructive Notes
回饋要具體行為＋影響＋請求；讚美也要可複現，不是空喊 great。
對比
| 較不自然／易錯 | 更自然的美式 | 說明 |
|---|---|---|
| This is bad. | The intro loses me—can we lead with the ask? | 可行動 |
| Good job. | The comps table was clear and saved us time. | 具體讚美 |
| You always… | In yesterday's call, when X happened… | 指事件非人格 |
| Don't take this personally, but…（常更傷） | 直接進行為與影響 | 少用免責前言 |
規則／用法
- 讚美：具體行為＋效果。
- 改進：觀察＋影響＋建議／問題（SBI 思維可）。
- 語氣：I-statements；問句邀請共創（*How do you see it?*）。
- 書面：條列 notes；分 must-fix vs nice-to-have。
現代例句
- 投資
The summary was sharp—I knew the ask in ten seconds.
摘要很利落，十秒知道訴求。
- 房產
Your pause after their objection on credits helped.
他們談折讓異議後你的停頓很有用。
- 房產
The pricing slide confuses fee versus credit—can we split them?
定價頁費用跟折讓混了，能拆開嗎？
- 生活
Thanks for meeting the plumber—that saved my afternoon.
謝謝你見水管工，救了我下午。
- 投資
Two must-fixes: vacancy assumption and CapEx. Rest is polish.
必改：空置假設與資本支出；其餘潤飾。
- 房產
How do you see the risk on appraisal timing?
你怎看估價時程風險？
跟讀短文
約 89 words · TTS（瀏覽器語音）
The executive summary was sharp—I knew the ask on the credit in ten seconds. In the seller call, your pause after their objection helped. Let's keep doing that. The pricing slide confuses me—can we separate closing costs versus repair credits? Thanks for handling the contractor; that saved the afternoon before the inspection. Two must-fixes: timeline and owner. The rest is optional polish before we send to the lender. Concrete feedback shortens remodel cycles; vague praise doesn't tell a contractor what to change before the next walkthrough.
執行摘要很利落，十秒就知道折讓訴求。賣方電話裡，異議後你的停頓很有用，保持。定價頁我看不懂，能把成交費和維修折讓拆開嗎？謝謝你應付承包商，救了驗屋前的下午。兩項必改：時程與負責人；其餘是寄給貸方前的潤飾。具體回饋縮短翻修循環；空泛稱讚無法告訴承包商下次查看前要改什麼。
慣用語包
must-fix
必改項
職場
nice-to-have
有更好、非必須
職場
the ask
明確訴求
職場
sharp
俐落、精準（誇）
職場／口語
迷你練習
- 讚美同事清楚的會議紀錄（具體）。
- 建設性回饋：簡報太長。
- 把 You always interrupt 改成事件型回饋。