冊 5 · 場景包 Lifestyle／Real Estate · Lesson 32
旅行與服務業交涉
Travel & Service Situations
延誤、升級、投訴要短、清楚、有請求；情緒穩定比單字華麗重要。
對比
| 較不自然／易錯 | 更自然的美式 | 說明 |
|---|---|---|
| I want compensate. | I'd like a refund / voucher / rebooking. What are my options? | 要具體救濟 |
| This is too bad service. | The wait has been over an hour—can you help escalate? | 事實＋請求 |
| I lose my bag. | My bag didn't show up. Here's my tag. | 現在完成／具體 |
| Upgrade me. | Is there any complimentary upgrade available tonight? | 禮貌＋現實 |
規則／用法
- 結構：狀況一句＋已嘗試＋明確請求＋感謝。
- 旅遊詞：connection, gate change, standby, rebook, voucher, incidentals。
- 住宿：late checkout, comp, smoke smell, room change, folio。
- 保持 C1：堅定但不動怒；*I understand it's busy—still, I need…*
現代例句
- 生活
My connection is tight—any earlier seat?
轉機很緊，有更早位子嗎？
- 生活
The room smells like smoke; could we change rooms?
有煙味，能換房嗎？
- 房產
I'd like to rebook tonight so I don't miss the showing.
想改訂今晚航班，以免錯過帶看。
- 投資
I need an itemized receipt for this property trip.
看物件出差需要明細收據。
- 生活
Is late checkout available, even for a fee?
晚退房可以嗎？付費也行。
- 房產
I still need help finding my bag before tomorrow's inspection.
明天驗屋前我仍需要幫忙找行李。
跟讀短文
約 98 words · TTS（瀏覽器語音）
My connection is tight—can you see if there's an earlier seat so I don't miss the Friday showing? The hotel room smells like smoke; could we change rooms tonight? I have lender calls in the morning. I'd like to rebook on the next available flight, please, and keep the rental car confirmation. I need the receipt itemized for reimbursement on this property trip. I understand it's busy; I still need help finding my bag before tomorrow's inspection. Travel English matters because out-of-town underwriting trips are common, and a missed bag can mean a missed inspection.
轉機很緊，能看更早位子嗎？別讓我錯過週五帶看。飯店房間有煙味，今晚可換房嗎？早上有貸方電話。請改訂下一班有位子的航班，並保留租車確認。這趟看物件出差，報銷需要明細收據。我理解很忙，但我仍需要在明天驗屋前找到行李。旅行英語重要，因為出城審核常見；行李延誤可能等於驗屋延誤。
慣用語包
rebook
改訂
中性
voucher
抵用券
中性
escalate
向上呈報／升級處理
職場／服務
itemized receipt
明細收據
職場
迷你練習
- 航班取消：用三句（狀況／請求／選項）。
- 飯店煙味：請求換房。
- 用 escalate 禮貌升級。