核心主題：尊榮迎賓、客製化體驗與高階服務禮儀
20 詞
Part 1 · #1 · n.
Concierge
kɑːn.siˈerʒ
貴賓禮賓專員、全方位禮賓管家服務。
- concierge service / desk · 禮賓服務／接待台
- dedicated concierge · 專屬貴賓管家
Our dedicated concierge is on hand 24/7 to coordinate private transport and exclusive bookings.
Part 1 · #2 · adj.
Bespoke
bɪˈspoʊk
完全客製化的、量身訂做的（英美頂級商務與款待業高頻詞）。
- bespoke itinerary / experience · 量身打造的專屬行程／體驗
- tailor a bespoke solution · 量身規畫客製化方案
We designed a bespoke hospitality package for the delegation during their three-day summit.
Part 1 · #3 · v.
Accommodate
əˈkɑː.mə.deɪt
設法滿足（特殊需求、偏好或突發行程調整）；接待安置。
- accommodate special requests / dietary needs · 配合特殊需求／飲食忌口
- do one's utmost to accommodate · 竭盡所能予以配合安排
We will do everything possible to accommodate your flight delay and reschedule the dinner tasting.
Part 1 · #4 · n.
Discretion
dɪˈskreʃ.ən
謹慎保密、守口如瓶的沉穩修養；自主斟酌決定權。
- handle with absolute discretion · 以絕對保密謹慎的方式處置
- exercise utmost discretion · 秉持最高原則的守口如瓶與謹慎
Celebrity and executive client files are managed with strict discretion across the entire team.
Part 1 · #5 · adj.
Courteous
ˈkɝː.t̬i.əs
謙遜有禮的、溫雅客氣且周到的。
- courteous and attentive staff · 殷勤周到且溫雅有禮的接待人員
- courteous demeanor · 謙和有禮的儀態風範
Front desk staff are trained to remain calm, poised, and unfailingly courteous under pressure.
Part 1 · #6 · adj.
White-glove
ˌwaɪtˈɡlʌv
無微不至的、頂級高規格且尊爵細膩的（源自白手套侍者的尊榮意象）。
- white-glove service / treatment · 白手套尊榮服務／極致款待
- provide white-glove onboarding · 提供細膩入微的一對一專屬引導
Enterprise tier accounts receive our end-to-end white-glove implementation and technical support.
Part 1 · #7 · n.
Amenity
əˈmen.ə.t̬i
便利舒適設施、尊榮迎賓禮品用品。
- complimentary amenities · 免費尊榮備品／迎賓禮品
- state-of-the-art amenities · 頂尖齊全的休閒及會議設施
A welcome basket featuring local artisan chocolates is provided as a standard VIP amenity.
Part 1 · #8 · n.
Attentiveness
əˈten.tɪv.nəs
無微不至的專注關照、洞察客戶微小細節的體貼心態。
- unobtrusive attentiveness · 不著痕跡、恰到好處的體貼關照
- commend someone for their attentiveness · 稱讚某人服務細心周到
Guests consistently praise our staff for their warmth and flawless attentiveness throughout their stay.
Part 1 · #9 · n.
Hospitality Suite
ˌhɑː.spəˈtæl.ə.t̬i swiːt
貴賓款待專廳、商務迎賓交誼套房。
- host in the hospitality suite · 於貴賓款待廳進行非正式商務接待
- exclusive access to the hospitality suite · 享有專屬貴賓套廳的使用權限
Key partners were invited to an executive hospitality suite for pre-dinner networking and drinks.
Part 1 · #10 · v.
Anticipate
ænˈtɪs.ə.peɪt
先客之憂而憂、預先洞察並滿足客戶尚未開口的需求。
- anticipate guest needs · 超前洞察預判賓客需求
- anticipate potential inconveniences · 預先化解可能造成客戶不便的環節
Exceptional hospitality lies in the ability to anticipate what a client desires before they even ask.
Part 1 · #11 · n.
Patron
ˈpeɪ.trən
老主顧、尊貴常客、贊助資助者。
- distinguished / loyal patron · 尊貴熟客／忠實老主顧
- patrons of the arts / hotel · 藝術資助人／常態光顧的尊客
We reserve premier private dining booths exclusively for our most loyal long-standing patrons.
Part 1 · #12 · n.
Demeanor
dɪˈmiː.nɚ
舉止風度、外在流露出的氣質儀態。
- professional / welcoming demeanor · 專業幹練／親切溫暖的舉止神態
- poised and calm demeanor · 沉著優雅、泰然自若的從容儀態
Her composed demeanor immediately put the anxious international delegation at ease.
Part 1 · #13 · n.
Turn-down Service
ˈtɝːn.daʊn ˌsɝː.vɪs
晚間開床服務、夜間整理與就寢備品鋪整服務。
- evening turn-down service · 夜間開床就寢服務
- request personalized turn-down service · 要求個人專屬開床備品安排
Housekeeping includes complimentary turn-down service with herbal tea and soothing pillow mists.
Part 1 · #14 · adj.
Tactful
ˈtækt.fəl
圓融得體的、說話極具分寸不傷人自尊的。
- tactful response / inquiry · 圓融得體的回應／委婉探詢
- remain tactful in sensitive situations · 在敏感場合處境中保持拿捏得宜的分寸
The receptionist gave a very tactful explanation when explaining the fully booked private lounge.
Part 1 · #15 · adj.
Unobtrusive
ˌʌn.əbˈtruː.sɪv
不著痕跡的、不打擾賓客私密空間的體貼款待。
- unobtrusive service · 恰到好處、在需要時即刻出現的無形服務
- quiet and unobtrusive presence · 安靜得體、不造成賓客心理負擔的隨侍
Luxury dining relies on unobtrusive service where plates vanish without disrupting conversation.
Part 1 · #16 · n.
Protocol
ˈproʊ.t̬ə.kɑːl
接待禮賓規格、外交／官方儀軌流程規範。
- strict diplomatic protocol · 嚴格的外交接待儀規準則
- follow VIP greeting protocol · 恪守高階貴賓迎接導引標準程序
According to corporate protocol, visiting foreign dignitaries are welcomed directly at the tarmac.
Part 1 · #17 · adj.
Cordial
ˈkɔːr.dʒəl
熱忱友好的、真摯親切且不失禮節的。
- cordial reception / welcome · 誠摯熱切的款待／熱烈歡迎
- maintain a cordial relationship · 維持融洽且親切互敬的合作關係
The branch extended a cordial welcome to the visiting regional directors over afternoon tea.
Part 1 · #18 · n.
Prestige
presˈtiːʒ
聲望、尊榮地位、威望影響力。
- confer prestige upon sb · 為某人帶來崇高聲望與尊榮感
- maintain brand prestige · 維持品牌尊榮頂級的名望
Hosting the annual gala in our private gallery adds immense prestige to the client's corporate brand.
Part 1 · #19 · n.
Exclusivity
ˌek.skluːˈsɪv.ə.t̬i
尊屬排他性、非人人可及之尊貴專屬感。
- an air of exclusivity · 尊榮獨特、高不可攀的專屬尊貴氛圍
- maintain membership exclusivity · 恪守維持會員制的嚴格門檻與尊榮感
Access to the rooftop club is limited to 50 members to preserve absolute exclusivity.
Part 1 · #20 · n. / v.
Valet
vælˈeɪ
(n.) 代客泊車服務員、貼身男侍管家；(v.) 提供專人代泊車／管家打理服務。
- complimentary valet parking · 免費代客泊車服務
- valet laundry service · 專人衣物送洗熨燙整裝服務
Guests arriving for the charity evening may leave their keys with the valet at the main fountain.